Customer Service
Our sales and tech departments are here to answer any questions you may have.
Please contact our sales department for any of the following:
- Pre-sales tech questions
- Inventory Status
- Production, build times or lead times
- Billing Questions
- Order Updates
- Damaged or Missing Parts
- Returns or Exchanges
Sales: (833) 378-3608
Sales E-mail: sales@pbfab.com
Please contact our tech department for any of the following:
- Installation on existing PB parts
- Instructions
- Troubleshooting
Tech: (833) 378-3608 ext 2
Sales E-mail: tech@pbfab.com
Lead Time & Production
All Porterbuilt products are hand built by our staff of professional fabricators in our Arizona facility, using state-of-the-art welding and precision fabrication equipment. Our products are built with quality and performance in mind.
Because parts are built to order and our custom manufacturing process, build times can vary. We typically ship products within 2-6 weeks. For an accurate timeframe on your order, please email sales@pbfab.com prior to placing your order.
Shipping & Delivery
All domestic shipments originating from PB Fab are shipped via UPS, typically via UPS Ground.
All International shipments are shipped via UPS, typically UPS worldwide or UPS Standard. The receiver is responsible for all duties and fees. Any large International shipments may ship via freight. The receiver is responsible for any taxes, duties and fees associated with the shipment.
PB Fab DOES NOT allow freight forwarding or pick up services on any International orders or shipments. For any questions, please email sales@pbfab.com.
Privacy & Security
When it comes to security, we do not take it lightly. Our site is secured with 2048 bit signatures and 128/256 bit encryption. Our SSL root certificate is embedded in all major browsers and devices and trusted by 99.9% of the internet population.
You can check real time verification of our credentials and warranty by hovering your mouse over the seal below.
PB Fab does not share or sell any information that is collected during the checkout or account creation process (name/address/phone number/email address). No credit card information is ever stored on our server.
Please refer to our complete Privacy Policy here.
Payment, Pricing & Promotions
PB Fab accepts all major credit cards (Visa, M/C, AMEX, Discover). All pricing is subject to change. PB Fab will not be held liable for any pricing errors, including shipping, that may occur on the website. Although we strive hard to eliminate any errors, we are human and mistakes do happen.
Returns & Exchanges
All sales are final.
If you receive a damaged product, immediately note the damage with the shipping company upon delivery. Please take pictures of the packaging and product and email our sales department: sales@pbfab.com.
PB Fab does not accept returns or exchanges on any custom made or fabricated parts.
Missing Parts, Backordered & Drop Shipped Items
Please be cautious when throwing away packaging materials or boxes. Some of our kits have multiple items inside and hardware may be wrapped in packaging material.
All backordered or drop shipped items will ship as soon as possible.
If something is missing, please email us immediately at sales@pbfab.com.
We will require pictures of all parts and hardware to compile a complete list of anything missing.
ALL MISSING OR DAMAGED PARTS MUST BE REPORTED WITHIN 60 DAYS OF THE DELIVERY DATE.
WE ARE NOT RESPONSIBLE FOR ANY MISSING OR DAMAGED ITEMS NOT REPORTED WITHIN 60 DAYS OF DELIVERY DATE.
Account Information
Your account information can be changed or updated at anytime by logging into your account here.
Terms & Conditions
Please refer to our complete Terms & Conditions here.